Privacy Policy

Privacy Policy

On the 25th May 2018, a new landmark privacy law, known as the General Data Protection Regulation (GDPR), came into effect. These new regulations apply to all companies processing the personal data of people residing in the European Union (EU), regardless of a company’s location.

AIM Pest Control Ltd is committed to and understands that we have a responsibility to protect any respect your privacy and look after your personal data.

AIM Pest Control Ltd takes your privacy seriously.  Please be assured that we will safeguard and information that you provide and will never release your personal details to other companies without your express permission.

Who are we?

AIM Pest Control Ltd is a pest control service provider with its main office based at 2 Mildenhall Road, Barton Mills, Bury St Edmunds, Suffolk IP28 6BD.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable invoicing, and to contact you for customer service purposes.

How do we collect personal data from you?

This privacy policy explains how AIM Pest Control Ltd may collect information from you.  We receive information about you from you when you use our website, complete forms on our website, contact us by phone, email or otherwise in respect of any of our services.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.

What type of data do we collect from you?

In order to provide the services you require and to allow you to experience a more personalised service when you revisit us, we need to know your interests. We find these out by asking you, by reading your comments and by looking at which are the most popular areas of our sites.

The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We may also retain records of your queries and correspondence, in the event you contact us.

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms:  We request as much useful information pertaining to the reason for using the contact form as we can. This reduces the likelihood of us having errors on our contact information. Where possible we find having a contact number, an email address, a property address and as much detail regarding the problem as possible, is very useful. If you provide this personal information via a contact form this information will be saved and used to both communicate with you and to allow us to identify how we can best help you. This is for your convenience and the provision of the information is entirely voluntary. Unfortunately without that information it would likely make it difficult to assist you. This information will not be sold on.

Use of Cookies

For our Cookie Policy please refer to our Cookie Policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

This policy applies only to our website.  Embedded content leading to commercial and other websites are not subject to our privacy policy.   You are advised to read the privacy policy of other websites.

How do we use your data?

We use information about you in the following ways:

  • To process orders that you have submitted to us.
  • To provide you with quotations and services.
  • To comply with our contractual obligations we have with you.
  • To help us identify you and any accounts you hold with us.
  • To enable us to review, develop and improve our website and services
  • To provide customer care, including responding to your requests if you contact us with a query.
  • To administer accounts, process payments and keep track of billing and payments.
  • To carry out marketing and statistical analysis.
  • To notify you about changes to our website and services.
  • To provide you with information about services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To inform you of any service or price changes.
  • For any purpose required by law or regulation.

Who has access to your personal data?

We process your data for administration, billing, support and the provision of services. Management and staff employed by AIM Pest Control Ltd may have access to your data for the process of conducting business related activities only.

Protection of Certain Personally-Identifying Information

Aim Pest Control Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that

  • need to know that information in order to process it on behalf of AIM Pest Control Ltd or to provide services available on the AIM Pest Control Ltd website and
  • that have agreed not to disclose it to others.

Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using AIM Pest Control Ltd.’s website, you consent to the transfer of such information to them.  AIM Pest Control will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, AIM Pest Control Ltd discloses potentially personally-identifying and personally-identifying information only in response to a court order or other governmental request, or when AIM Pest Control Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of AIM Pest Control Ltd, third parties or the public at large. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. AIM Pest Control Ltd takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying information.

Retention periods

We will keep your personal data for the duration of the period you are a customer of AIM Pest Control Ltd and/or we shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Third Parties

For the avoidance of doubt, we do not sell, rent or share your personal data with third parties for marketing, advertising or any other purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of AIM Pest Control Ltd, our customers, or others.

Your rights

You have the right to object to our use of your personal data or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our services, you will have the option to remove your details from our marketing list. Currently we do not operate a mailing list for marketing purposes.

We will only contact you for marketing purposes once you have consented by becoming a client. You can change your marketing preferences at any time by contacting us. You also have the right to request details about what information we hold on you and your company in respect our business activities.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

To request access to information we hold about you, please email your requests to so that we can obtain this information for you.

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, phone number and e-mail address are kept up to date at all times. All changes should be notified to us directly.

Where we store your personal data

All information you provide to us is stored on our secured computer systems. From time to time, your information may be transferred to and stored on other storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are protected.


We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

At AIM Pest Control Ltd, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Please e-mail any questions or comments you have about privacy issues to

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane
Tel: 0303 123 1113